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Contact us

To contact us couldn't be simpler! 

Please fill in the contact form on this page, or you can email or call us. We are around and about between 9am and 5pm Monday to Friday. Please leave a message if you cannot get through, and we will get back to you asap!

The Care Supplier

P.O.Box 581, Twickenham, Middlesex TW1 9TN

Contact us here:

RETURNS

If you’re product is defective, you can return your items within 14 days. Simply: email thecaresupplier@gmail.com to request a return within 14 days of receiving your delivery. Due to hygiene reasons, we are unable to accept returns for any other reason other than defect.  

Please make sure the item and packaging are securely packaged.

IMPORTANT: A return cannot be made without the original packaging. Disposal of the packaging is acceptance of the goods. 

PLEASE KEEP YOUR PACKAGING.

We will issue you with a sales return number. Please wrap your item as securely as possible so that everything is safe when it arrives back to us.

Remember to write your sales return number on the outside of your parcel. This will help us to speed up your refund.

Once you have returned your item we will refund you or credit you.

DELIVERY

PLEASE ALLOW UP TO 5 WORKING DAYS FOR DELIVERY

Regular parcels are despatched with Evri via tracked delivery (as of the 21st October 2024).

Orders with available stock – received and paid for Monday to Friday before 1pm will be dispatched by the next day for delivery within 5 days excluding bank holidays.

Delivery fees:

  • Delivery is £4.99

  • This only applies to UK Mainland. 

  • Please note for heavier items, we may need to adjust the fee and will contact you accordingly.

  • All orders which would like to be picked up at one of the course training dates, will need to be placed 7 days before commencement of the course date. We are unable to fulfill orders whcih are placed within this time for collection at a training course.

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